update on the del monte issue..

i'm reposting this link from my buddy's page..

It seems that we're facing a blank wall and that our complaint did not serve its useful purpose.

The first one to reply after several follow-up calls was Del Monte. The girl who answered Gertee told her that they need to see [and examine] the specimen first and reminded her that the rat parts issue was not true and in fact it was just a mold brought about by a small hole on the pouch blah blah blah. So Gertee asked her, have you seen my email and the attached pictures? No. Duh. It sure isn't mold, right?

Next follow-up call was for BFAD. After several phone transfers, napunta call niya to a certain Ms. Joy of DoH. Oh di ba, she was calling BFAD, nakarating siya ng DoH :)

Ms. Joy enumerated to her the actual process of the complaint IF she was really willing to file a complaint against the Giant Company, Del Monte. She was trying hard not to sound discouraging - pero parang ganun na rin. She told Gertee that she has to go through a lot of this and that, blah blah blah ALONE. That if she wants daw to be free from all the hassle, she should give the specimen to Del Monte for them to investigate the case. Hay...

So asan na ang support from the government?

Pasok...Consumer Act of the Philippines

Bottomline nito, in cases like this: REPLACEMENT OF PRODUCT OR REFUND lang pala.

So she asked her "Di man lang kayo mag-didig deeper sa issue?" to which she was answered with "Kayo, kung gusto niyong mag file ng case pero ibang usapan na yun.." something to that effect. Hello...Gertee Borja against Del Monte...

This is so disappointing.

Now we're not even sure if calling the networks is the next step - kasi para saan pa?

Which made us think na kaya pala walang complaints na nariraise because the complainant has to go through a tedious process to prove that the company is at fault.

did i just hear somebody say "WHAT'S NEW?"

del montEEEEEEEW tomato sauce

a multiply buddy posted this on her site and i just can not repost this here..

in February 2009, a complaint was filed against Del Monte tomato sauce because something was found inside the tomato sauce pack..

last night, a friend of my buddy buzzed her through ym and informed her that while she was cooking and was using del monte tomato sauce, she found something fleshy inside the pack..





photos from http://pangit38.multiply.com


how gross could it be? i'm even wondering why there wasn't a recall of del monte tomato sauce in the market after the first incident? i hope they do something about it as soon as possible.. i hope this gets to the media soon.. (they're giving del monte until tomorrow to reply or else it will be GMA and ABS)

the pack from the first incident was bought from Puregold Imus and the recent one from SM Molino..

the next time you use any colored sauce, it's best if you place it in a container first or better yet, filter the sauce first..

i'll update this post when i get new info from my friend..